Week 6 Moral Distress and Moral Integrity Assignment

Week 6 Moral Distress and Moral Integrity - Assignment Example safe and poorer quality of the care being received by the patients, along with decreasing job satisfaction.(Pauly, Varcoe & Storch, 2012) One key that is very important is not to â€Å"bottle up† the moral distress that one is feeling; addressing the sources quickly will lead to better practices in dealing with the phenomena for the betterment of a strong healthcare workforce, of which nurses play a huge part.(Epstein & Delgado, 2010) Ethics and morality can be such difficult to issues to address, because we live in a diverse world, with varying ideologies of what â€Å"ethics and morality† are. In healthcare it can be even harder because it involves the lives of patients. The phenomenon of nurses leaving their positions is a serious one. According to one study 25% of nurses, as well as social workers, are experiencing â€Å"moral distress† badly enough to consider leaving their jobs, while 40% claim that given the option they would not choose the same profession.("Nurses want to," 2013) Many Researchers feel that much more in-depth research is called for and there is a necessity to redefine what the goal of healthcare is; the message, â€Å"†¦that doing the right thing is an organizational and a political as well as an individual responsibility, is one that needs to be emphasized.(Gallagher,

APA guidelines Essay Example for Free

APA guidelines Essay Term Definition Resource you used Time value of money Money has a Time Value. This basic idea a dollar received today, other things being the same, is worth more than a dollar received a year from now underlies many financial decisions faced in Business (TItman, Keown, Martin, 2014, P. 172). TItman, S., Keown, A., Martin, J. (2014). Financial Management: Principles and Applications (12th ed.). : Prentice Hall Efficient market A market in which prices quickly respond to the announcement of new information. Efficient markets describes the extent to which information is incorporated into security prices. In an efficient market, security prices reflect all available information at all times; and, because of this, it is impossible for an investor to consistently earn high rates of return without taking substantial risk (TItman, Keown, Martin, 2014, P.210). TItman, S., Keown, A., Martin, J. (2014). Financial Management: Principles and Applications (12th ed.). : Prentice Hall Primary versus secondary market A primary market is a market in  which new, as opposed to previously issued, securities are bought and sold for the first time. In this market, firms issue new securities to raise money that they can then use to help finance their businesses. The key feature of the primary market is that the firms selling securities actually receive the money raised. The secondary market is where all subsequent trading of previously issued securities takes place. In this market the issuing firm does not receive any new financing, as the securities it has  sold are simply being transferred from one investor to another. The principal benefit of the secondary market for the shareholders of firms that sell their securities to the public is liquidity(TItman, Keown, Martin, 2014, P.25). TItman, S., Keown, A., Martin, J. (2014). Financial Management: Principles and Applications (12th ed.). : Prentice Hall Risk-return tradeoff  tells us that we will expect to receive higher returns for assuming more risk (even though there is no guarantee we will get what we expect). However, the risk–return tradeoff that investors face is not based on realized rates of return; it is instead based on what the investor expects to earn on an investment in the future (TItman, Keown, Martin, 2014, P.193). TItman, S., Keown, A., Martin, J. (2014). Financial Management: Principles and Applications (12th ed.). : Prentice Hall Agency (principal and agent problems) The conflict of interest between the firm’s managers and its stockholders is called a principal-agent problem, or agency problem, in which the firm’s common stockholders, the owners of the firm, are the principals in the relationship, and the managers act as â€Å"agents† to these owners (TItman, Keown, Martin, 2014, P. 13) TItman, S., Keown, A., Martin, J. (2014). Financial Management: Principles and Applications (12th ed.). : Prentice Hall Market information and security prices and information asymmetry A situation in which one party in a transaction has more or superior information compared to another. This often happens in transactions where the seller knows more than the buyer, although the reverse can happen as well. Potentially, this could be a harmful situation because one party can take advantage of the other partys lack of knowledge (Investopedia, 2015). Investopedia. (2015). Asymmetric Information. Retrieved from http://www.investopedia.com/terms/a/asymmetricinformation.asp Agile and lean principles Agile refers to an adaptive, incremental approach to solutions development,  with strong emphasis on delivering value. In contrast, Lean respresents a widely adopted approach to continuous improvement, designed to improve performance by removing barriers which disrupt workflow in existing systems. Both Agile and Lean are particularly attractive and suited to finance sector enviroments where business requirements change frequently and recation time is critical (Agile And Lean In Finance, 2011) Agile and Lean in Finance. (2011). Retrieved from http://www.dbconsulting.co.uk/agile-and-lean-in-finance-22-september/ Return on investment Return on investment, or ROI, is the most common profitability ratio. There are several ways to determine ROI, but the most frequently used method is to divide net profit by total assets. So if your net profit is $100,000 and your total assets are $300,000, your ROI would be .33 or 33 percent. Return on investment isnt necessarily the same as profit. ROI deals with the money you invest in the company and the return you realize on that money based on the net profit of the business (Entrepreneur Media, Inc., 2014). Entrepreneur Media, Inc.. (2014). Return on Investment ROI. Retrieved from http://www.entrepreneur.com/encyclopedia/return-on-investment-roi Cash flow and a source of value In investments, cash flow represents earnings before depreciation, amortization, and non-cash charges. Sometimes called cash earnings. The maount of net cash generated by an investment or a business durning a specific period. Once measure of cash flow is earnings before interest, taxes, depreciation, and amortization (The Free Dictionary, 2015). The Free Dictionary. (2015). Cash flow. Retrieved from http://financial-dictionary.thefreedictionary.com/cash+flow Project management The planning and organization of an organizations resources in order to move a specific task, event or duty toward completion. Project management typically involves a one-time project rather than an ongoing activity, and resources managed include both human and financial capital. A project manager will help define the goals and objectives of the project, determine when the various project components are to be completed (Project Management, 2015). Project Management. (2015). Retrieved from http://www.investopedia.com/terms/p/project-management.asp Outsourcing and offshoring Outsourcing refers to an organization contracting work out to a 3rd party, while offshoring refers to getting work done in a different country, usually to leverage cost advantages. Its possible to outsource work but not offshore it; for example, hiring an outside law firm to review contracts instead of maintaining an in-house staff of lawyers. It is also possible to offshore work but not outsource it; for example, a Dell customer service center in India to serve American clients. Offshore outsourcing is the practice of hiring a vendor to do the work offshore, usually to lower costs and take advantage of the vendors expertise, economies of scale, and large and scalable labor pool (Offshoring Vs. Outsourcing, 2014). Offshoring vs. Outsourcing. (2014). Retrieved from http://www.diffen.com/difference/Offshoring_vs_Outsourcing Inventory turnover A measure of how often the company sells and replaces its inventory. It is the ratio of annual cost of sales to the latest inventory. One can also interpret the ratio as the time to which inventory is held. For example a ratio of 26 implies that inventory is held, on average, for two weeks (365 days in a year divided by inventory turnover ratio of 26 equals 14 days pr 2 weeks average inventory holding period). It is best to use this ratio to compare companies within an industry (high turnover is a good sign) because there are huge differences in this ratio across industries (The Free Dictionary, 2013-2015). The Free Dictionary. (2013-2015). Inventory turnover. Retrieved from http://financial-dictionary.thefreedictionary.com/Inventory+Turnover Just-in-time inventory (JIT) A supply chain management system designed to reduce carrying costs to a minimum. A firm only orders what it expects for its immediate needs; therefore, it keeps a lowinventory. For example, if a retailer believes it  will sell 1,000 widgets in a week, it orders precisely 1,000 widgets from its manufacturer. JIT systems require that the retailer at the end of the supply chain can accurately predict demand for its products. They also require that each stage of the supply chain knows exactly how much time it takes to fill an order when it is made. The automotive industry and budget retailers commonly use JIT systems (The Free Dictionary, 2012-2015). The Free Dictionary. (2012-2015). Just In Time. Retrieved from http://financial-dictionary.thefreedictionary.com/Just-in-Time+Inventory+System Vender managed inventory (VMI) A means of optimizing Supply Chain performance in which the manufacturer is responsible for maintaining the distributor’s inventory levels. The manufacturer has access to the distributor’s inventory data and is responsible for generating purchase orders. To further define it, let’s look at 2 business models (Vendor Managed Inventory, 2015). Vendor Managed Inventory. (2015). Definition of Vendor Managed Inventory. Retrieved from http://www.vendormanagedinventory.com/definition.php Forecasting and demand management The use of historic data to determine the direction of future trends. Forecasting is used by companies to determine how to allocate their budgets for an upcoming period of time (Investopedia, 2015). Demand Management: Macroeconomics: Use of monetary and fiscal policies to influence the aggregate demand for goods or services in an economy. During periods of high unemployment, governments attempts to stimulate damand, and hence, production and employment and during periords of high inflation or balance fo payment problems to curb it ( Business Dictionary, 2015). Investopedia. (2015). Forecasting . Retrieved from http://www.investopedia.com/terms/f/forecasting.asp Business Dictionary. (2015). Demand Management. Retrieved from http://www.businessdictionary.com/definition/demand-management.html

Why is Pilgrimage an Important aspect of the Hindu Religion ? :: essays papers

Why is Pilgrimage an Important aspect of the Hindu Religion ? The following essay addresses that of the Hindu pilgrimage as to why pilgrimage is an important aspect of Hindu religion? Firstly, the essay focusses on points which support pilgrimage as a fundamental and key aspect of the Hindu community. Secondly, a perspective denying pilgrimages have any significant role for Hindu and their religion is discussed. It does seem though, to me, that without the aspect of pilgrimage, the Hindu religion would still function quite noramally because although the pilgrimage sites give darsan, they do not seem to be able to assist people with their day to day problems, whereas holy men do. First though we need to know exactly what darsan means to Hindus. Darsan means seeing in Hindu religion and when people go to a temple, they say they do not go to worship but rather for darsan - they go to see the image of the deity. The pinacle act of Hindu worship, is to stand in the presence of the deity and to look upon the image with their eyes, so as to see and be seen by the deity. The deity is believed to actually be within the image, and beholding the deity image is a form of worship where through the eyes one gains blessings. A pilgrimage is a religious journey; people undertake pilgrimages so they can worship at special places which are connected to their religion. Journeying to holy places of pilgrimage are generally carried out as acts of faith and devotion in accummulating religious merit or to atone for sins. Pilgrimages are also regarded by Hindus as a religious duty from which darsan can be attained. There are thousands of pilgrimage sites - tirthas (sacred, fords or crossings) in India, where many places of pilgrimage are renowned for their divine images. And it is the darsan of these divine images that are sought , because the darsan is believed by Hindus to be far greater and significant than that which can be granted and given by holy men i.e. sadhus. It entails then, that holy places of pilgrimages are an extension of additional darsan, of which can be given and received by travelling on a pilgrimage. For example, pilgrims go to the sacred hill of Tirupati for the darsan of Sri Venkatesvara, an ancient icon believed to be a form of Visnu. According to legend, the Lord came to bless a particular devotee who was faithful in his duties towards his parents. The devotee took no time

Marketing Plan of a Waste Management Company

Executive Summary: Green Industry is an organization which will provide a complete solution for managing industrial liquid waste to large and medium sized companies. It will be a business to business service. In recent days environment pollution has become a concerning issue for everyone. Marketing Strategy: The marketing strategy is the core of the main strategy: 1. Emphasize high value, high quality products and services. 2. Build a relationship oriented business. 3. Focus on large and medium industries currently producing liquid wastes and polluting rivers severely as our initial markets. Products and Services: Our products and services offer needed solution to the selected industries. We will provide two types of product: 1. Liquid waste solidification service: This service is suitable for those industries that generate liquid wastes required a convenient, cost-effective, and environmentally friendly way to dispose of these substances. This solidification process involves mixing liquid waste with selected reagents and/or absorbents to create a substance hard and dry enough to be landfilled. Solidifying liquid waste in this manner allows companies to economically dispose of non-hazardous liquids in a Green Industry Subtitle â€Å"D† landfill while reducing its long-term contingent liability. Our consultant will evaluate the liquid waste to see if it qualifies for liquid waste solidification treatment and then determine the specific reagents needed to solidify it. The recommended treatment will be conducted in a safe and timely manner in full compliance with environmental regulations. 2. Recycling service: This is for those residues which can be recycled from waste to fertilizers and other soil enhancer. Recycling is biological decomposition of organic materials. Bacteria, fungi, protozoan, insects, worms and other organisms typically play a part in the decomposition process. Composting is nature’s means of recycling. It will turn grass clipping, leaves, vegetables, fruit and other organic materials into a very beneficial soil amendment. As a market pioneer we will offer certain services. They are: †¢ We have a well established website to inform our activities and services to our current and potential customers. Moreover, they can place order in our website and we will provide them their desired services within 3 days. †¢ In order to increase the value of waste, we will consult on different options of managing waste taking into consideration risk and cost/benefits and the present legislation of residues treatment and disposal. †¢ We will provide an exclusive service at a low cost to maintain our disposal system to our customer. There will be several teams consisting of technicians and workers who will go to the companies individually on a regular basis to check the system working properly. Product Description: †¢ Liquid waste solidification: A solidified liquid waste is a Six-Step Process. 1. Evaluation: Based on waste profile information provided by the customer or samples taken on site, Green Industry technicians test the samples at the nearest Green Industry landfill and select an appropriate mixture of reagents and/or absorbents for treatment. 2. Transportation: Green Industry transports the liquid waste to a designated Subtitle D landfill where it is weighed. Transport can be accomplished using tanker trucks, drums or roll-off containers. 3. Monitoring: The liquid waste is poured into a specially engineered liquid container basin. This basin is monitored regularly to ensure that its surface remains intact and that no liquids leach into the surrounding environment. 4. Introduction to Mixture: Reagents and/or absorbents are introduced to the mixture. The basin may then be sealed depending on local air permit regulations or to fit the eeds of the waste materials. 5. Tests: The liquid and reagents/absorbents are mechanically mixed. Once the liquid hardens, one or more paint filter tests are performed to confirm that the substance is no longer in a liquid state. 6. Landfill Disposal: Solidified waste is transferred from the engineered basin to a site vehicle and directed for disposal within the adjacent Subtitle D landfill. †¢ Recycling: The residues which can be recycled to fertilizers will be evaluated by our experienced technicians and then will be sent to our recycling department to process it. These recycling/composting units work as follows. The unit is 50 feet long. The sludge is placed into one end of the unit. To make compost, additional dry fibrous material such as sawdust, wood chips, or bark must be added. We will acquire a steady supply of these from International Paper Company. The unit turns slowly, making four revolutions per hour, to ensure that adequate oxygen gets to all of the composting material. Also, the unit is set on a very slight, 2 degree angle so that as the unit turns, the material slowly migrates toward the opposite end of the unit. During the composting process, the material heats up (due to the natural reaction) to temperatures of approximately 140 degrees Fahrenheit; this kills any harmful bacteria in the composting material. Temperature can be controlled to ensure optimum composting environment. Also, the moisture levels can be controlled to ensure optimum composting. After three days, the material has reached the opposite end of the unit where it is removed. Pricing: In Bangladesh most of the industry-owners are not willing to pay high cost to develop effluent management system in their industries. So our main goal will be to provide our service at minimum possible price in the first phase of the business. Place: To reduce our cost we will use direct distribution system which means all our services will be available in our regional office. Promotion: Our promotional strategy will be two-fold: first phase promotion will focus on before, during, and six months following our opening; the second phase of promotion will deal with the long term activities. The purposes of the first phase are to create market for our company and to ensure early and sustained profitability. The purpose of the second phase is to ensure long-term growth and helps boost us toward achieving our goal of expanding new market and sectors throughout Bangladesh. In this report we will describe the first phase of promotion. Personal Selling: Once face-to-face with our customer, we will be unique in our creative and flexible approach in order to solve our clients' waste problems. Our approach will be that of a consulting firm. We will visit the customer and investigate which residues the industry has. We will manage and collect whatever residues exist. The process begins with an evaluation meeting with our future client where our representative will analyze the scrap output and recommend the most efficient collection system. Pick-up will be scheduled on an as-needed basis or on a regular schedule, depending on the situation. The client's needs can be met by a variety of equipment, including special trucks. After the initial consultation, a comprehensive and customized proposal will be submitted to the customer. The result will be a program that fits neatly into an organization's day-to-day activities as well as its long-term planning. Arranging Campaigns: About 6,000 large and medium industries and 24,000 small industries are operating in Bangladesh which discharge effluents directly to the rivers or nearby canal or waterbed without any regard to environment. Green Industry will arrange a huge number of campaigns and seminars to aware people about the river pollution they are responsible of. We will focus mainly on the owners of textile, tannery, pharmaceutical, pulp and paper, metal, food industry, fertilizers, cement, and chemical industries to attend these campaigns and seminars. According to an expert, ‘‘an average of 19 cubic liter water containing more than 300 different chemical compounds is being discharged daily from these industries. † So our main objective will be to protect our rivers from pollution by influencing industry-owners to adopt waste management system and for their convenience we will provide our technology. Advertisement: We will utilize direct mail and face-to-face promotional strategies to raise awareness about our products and services in the target markets. Newspaper advertising may also be used. All our advertisement will convey two messages: stop pollution and use our product because we are trustworthy. We will focus on our services in our advertisements. Some Billboards promoting Green Industry will include a statement referring to aware people against river pollution in the industrial areas. The statement could be, â€Å"Can you live without pure drinking water? If not, Save the Rivers and Adopt Waste Management†. Internet: We will have a content heavy website geared toward educating potential customers about the benefits of our products and services. All literature, business cards, etc. ill include our website and e-mail address information. Sales Promotion: We will offer special offers to promote our product in the beginning stage. For example, we will install the plant with no service charge for the first 100 customers. Besides, we will offer discounts and prizes on special occasions. We will also induce product trial but in a limited way. Second Phase Promotion s Publicity: As the business grows and expands we will continue to seek publicity through news media to tout our successes. Advertising: We will continue to make face-to-face contact with customers and potential customers. Mail-outs will be done again within a few months of start up. The second round of mail outs will be updated to reflect the benefits provided to customers thus far. Such mail-outs will be sent periodically. Internet: We will continue to have a comprehensive website. The website will be updated to provide responses to frequently asked questions. After the first six months, and certainly after the first year, we will evaluate the viability of having target clients advertise on our site, and conversely, we will evaluate viability of advertising on our target clients’ websites (if applicable). Product Life Cycle: Every product has a limited life and product sales pass through distinct stages, each posing different challenges, opportunities, and problem to the seller. Introduction Stage: At the introduction stage our sales growth will tend to be slow because it takes time to roll out a new product. Our profit will be low or negative. [pic] fig: Product Life Cycle In the introduction stage our marketing strategies will be: †¢ Product will be introduced to the target market with brand name and trust. †¢ Pricing will be low. We will maintain a lean cost structure. We will dispose of waste in large quantities, thus enjoying lower costs and economies of scale. †¢ Distribution will be selective until customers show acceptance of the product. †¢ Promotion is aimed to building awareness of the product as well as environmental pollution. Growth Stage: When our product will be accepted by the early adopters, we will tend to achieve the growth stage. In this stage, our strategies will be: †¢ Product quality will be maintained and our research and development department will try to add new product features. †¢ Pricing will be lower to encourage the medium and small industries to adopt our waste management system. Distribution coverage will be increased to other division of Bangladesh. We will provide our service in Khulna and Bogra outside Dhaka. †¢ Promotion will be for product preference advertising. We will focus more industries in our promotional activities. Situation Analysis: Dhaka city of ours is affected with various en vironmental problems staking the lives of its inhabitants. Because of highly dense population, lack of environmental consciousness among the inhabitants and absence of proper role of public agencies it is going to be one of the deadliest cities in world as well. At present river pollution in Bangladesh has become a headache for all environment concern people. In Bangladesh, industrial units are mostly located along the banks of the rivers. There are obvious reasons for this such as provision of transportation for incoming raw materials and outgoing finished products. Unfortunately, as a consequence, industrial units drain effluents directly into the rivers without any consideration of the environmental degradation. The most problematic industries for the water sector are textiles, tanneries, pulp and paper mills, fertilizer, industrial chemical production and refineries. A complex mixture of hazardous chemicals, both organic and inorganic, is discharged into the water bodies from all these industries usually without treatment. To improve the situation, the government has decided to make it mandatory for all industries to have effluent treatment plants. But in Bangladesh there is no such a company like us to provide the complete solution for managing liquid waste. Therefore it is the high time for us to enter the market and create consciousness among people against river pollution. Customer Analysis: Target Market: ILRM will target the industries which produce liquid and hazardous residues. We will use demographic and geographic segmentation so that we can reach the customer more efficiently and effectively with products and services that match their different needs. Geographic Segmentation: Green Industry will focus on these areas which are being densely polluted by the industrial wastes. The major industrial locations of the country are concentrated in three metropolitan areas: †¢ Dhaka, which includes Tejgaon, Hazaribagh, Demra, Tongi, Savar, and Narayangonj. †¢ Khulna, which includes Shiromoni, Kalishpur, and Rupsha. †¢ Chittagong, which includes Kalurghat, Patenga, Bhatiary, Nasirabad, and Kaptai. Bogra is a rapidly growing industrial center in the northwestern part of the country where many of the machine tools and agro-based industries are located. In the first year of operation, GI will target only to Dhaka and Chittagong and after reaching the break even point in these locations we will expand our area coverage. Corporate/Professional Segmentatio n: As GI’s mission is to reduce water pollution by installing GI’s product in the selected industries, we will keep those industries which are mostly responsible for the pollution on our center of our attention. Estimated industrial pollution has summarized in Table 1 in the index. It shows the top-eleven most polluting industries, which we will focus on. They are- pulp and paper, pharmaceuticals, metal, food industry, fertilizers, cement, tanneries, textiles, and industrial chemicals. Market Growth: This market growth is fueled by a more health conscious customer. By different campaigns and seminars we will induce industry owners to adopt waste management process which will enable us to grow our market. Again, our recycling process has a great potential market of selling fertilizers. After a certain period of time when our company reaches to maturity stage, we will introduce more ways of disposing hazardous and non-hazardous industrial residues. This will help us to continue our market growth smoothly through entering into new market segments in different stage. Market Trends: Current trends in the market greatly favor the start-up of our waste management business. Laws have been passed in Bangladesh placing greater emphasis on industrial waste management. These laws take effect in 2009. Large industries are already seeking a means of disposal their waste in an environment friendly way. So Green Industry solves their problem. Again our recycling department also has a great impact on organic fertilizer market. The demand for compost to use in organic farming and other applications is growing rapidly. Marketing Strategy for Small Industries: Some small industries will not have much space for implementing our liquid waste solidification process. Because they also produce toxic liquid wastes which pollute rivers at almost same rate as large industries do, we have special service to offer. We will provide them a special kind of containers to pour their liquid waste into these containers. Then we will collect the ontainers daily and dispose them safely in our company’s personal basin constructed in our factory area. The service charge and transportation cost will be paid by the customers. Level of Competition: In Bangladesh the level of competition for our company is low. There are no companies in the market that have a proposal like ours: to manage all liquid wast e released by a company, either with commercial value or not, in a safe way. The main competitors are the current companies that collect specific types of scrap. Most of these companies are small, offering unprofessional services with low scale economies in their operations. Risks: After evaluating the critical elements of the investment and business risk, we have come to the conclusion that there is an acceptable overall risk for the Green Industry concept for the following reasons: †¢ Industry: We will be a pioneer in a nascent industry. However, this industry has great potential. †¢ Demand assumptions: In our country most of the industry-owners are not willing to allocate their investment for waste management. Rather they will throw their wastes to a river which is cost free. Our main obstacle will be to pursue them to develop a waste management system. Again small industries do not have much space and investment to apply our waste management system. Though we have a different and convenient plan for these small industries, but convincing them will be much tougher than the pursuing big industries. †¢ Technological and operational obsolescence: New operational and technological processes will likely reduce the quantity of waste generated. However, this will not only be a slow process, but not all companies will be willing to pay for the changes required. Some industries will be very difficult and costly to change. We believe there will always be an industrial waste demand. Branding: As a new company brand value is important for the growth of our business. We will create our brand equity by stating the benefits and attributes of our products and services. Our brand will say our core value which is to save our river water from getting polluted. Moreover, our brand promises to provide all stated services to our customers. Benefits of liquid waste solidification: †¢ Cost-savings over alternative treatment and disposal solutions. †¢ Compliance with environmental regulations. †¢ Long-term indemnification. Advantages of this recycling/composting method are as follows: †¢ Recycling is completed rapidly in three days. Other methods take 90 plus days. †¢ Waste materials in the unit are isolated from the environment. †¢ The manager has precise control of moisture, temperature, and aeration during the process to ensure the most efficient composting possible. †¢ In-vessel composting can maintain a rapid decomposition process year-round regardless of external ambient conditions. The material can be used for improvement of organic matter content and fertility of soil.

Knapp 3.5 Goodner Brothers

KNAPP CASE 3. 5 : GOODNER BROTHERS, INC. 1. Internal control objectives Goodner’s Huntington sales office should have implemented: a. Separation of duties: Sales reps like Woody were given unrestricted access to the accounting system where they could directly enter transactions. Sales reps also had direct access to inventory storage areas, and often delivered customer orders. b. Physical controls: Pad locks served as the security of Goodner’s inventory. There should have been stronger security since the value ranged from $300,000 – $700,000. c.Monitoring: Management should have monitored inventory more often than once a year. Also, â€Å"throwaways† were not adjusted to accounting records until the year-end inventory was taken. 2. Huntington unit’s operations displayed internal control weaknesses. One main weakness was giving sales representatives so much access. Sales reps did not keep proper documentation of sales orders and had direct access to t he accounting system. This gave the internal auditors no way to verify sales amounts. Sales representatives also had direct access to inventory storage units. . The Huntington unit should require all sales reps to fill out proper sales order or credit forms. Sales reps should not have direct access to the accounting system; access should only be given to the bookkeeper. Sales reps should also not be allowed to make personal deliveries for customers. 4. Felix Garcia was partially responsible for Goodner’s inventory loss because he did not properly monitor inventory levels. Al Hunt was also partially responsible for the inventory loss because he dismissed his suspicions that Woody was selling stolen inventory.

Nasim Pedrad, From Iran to SNL to Scream Queens

Nasim Pedrad, From Iran to SNL to 'Scream Queens' Nasim Pedrad, an Iranian-American comedic actress, portrays Gigi in the Comedy Horror television series produced by Fox. Pedrad left Saturday Night Live in 2014 after five years on the iconic comedy show. Her impressions of Arianna Huffington, Kim Kardashian, Barbara Walters, Kelly Ripa and Gloria Allred were highlights of the show. In 2015, she made two guest appearances on New Girl. Born in Iran, Nov. 18, 1981, she lived in Tehran with her parents, Arasteh Amani and Parviz Pedrad, until 1984 when they immigrated to the United States. She grew up in Irvine, Calif. Her parents, who live in southern California, met while both were students in Berkeley. Her father works in the medical field and her mother works in the fashion industry. Pedrad says SNL was a big part of growing up as an American. â€Å"I would watch those shows in an effort to understand American culture and assimilate, because I wasn’t necessarily getting as much of that from my parents as my American friends were,† she told Grantland, the entertainment/ESPN blog, in an interview. â€Å"I have early memories of watching the show, and knowing that it was going to help me stay in the know, even in the years when I was too young to fully understand what the sketches were about.† After one SNL show where she played the Iranian first lady, President Mahmoud Ahmadinejads wife, in a mock interview, she told the Iran News, â€Å"I love and am very proud of my Iranian heritage. Its shaped who I am as a performer, and if I ever poke fun at it, its coming from a place of love. She will join Mulaney, a new Fox sitcom created by ex-SNL writer John Mulaney, which premiers in October. She will play Mulaney’s wisecracking roommate. SNL producer Lorne Michaels will be the producer of the new show. Fox has ordered 16 episodes. Pedrad and her younger sister, Nina Pedrad, a writer for 30 Rock and New Girl, are both fluent in Farsi. â€Å"My parents did their best to speak to us in Farsi as often as they could when we were at home so we could grow up to be bilingual,† she told Grantland. She says she hopes to visit Iran some day. â€Å"My dads side of the family is still in Iran - there are so many cousins I have yet to meet.† She wrote a one-woman show called â€Å"Me, Myself and Iran,† and portrays five very different Iranian characters. SNL cast member Tina Fey saw the show and recommended Pedrad for SNL. Early Career Pedrad graduated from University High School, where former SNL cast member Will Ferrell also attended, and graduated from the University of California, Los Angeles, School of Theatre in 2003. She performed with The Groundlings, an improvisational comedy troupe based in L.A.. She frequently performed â€Å"Me, Myself and Iran† at the ImprovOlympic and the Upright Citizens Brigade Theater in Los Angeles, and in the HBO Comedy Festival in Las Vegas in 2007. She guest-starred on Gilmore Girls from 2007 to 2009, ER, and It’s Always Sunny in Philadelphia. She also did voices in Despicable Me 2 and The Lorax. She joined SNL in 2009. The show’s cast members have included other actors born outside North America such as Tony Rosato (Italy), Pamela Stephenson (New Zealand), Morwenna Banks (England), and Horatio Sanz (Chile). Iranian Immigration Pedrads family joined a large number of Iranians who immigrated to the U.S. after the Iranian Revolution of 1979. According to U.S. Census data and independent surveys done by Iranian-Americans in 2009, there were an estimated 1 million Iranian-Americans living in the U.S. with the largest concentration - about 520,000 - living around Los Angeles, particularly Beverly Hills and Irvine. In Beverly Hills, about 26% of the total population is Iranian Jewish, making it the city’s largest religious community. There are so many people of Iranian-Persian descent living around Los Angeles that the city is often referred to as Tehrangeles by those in the community. Iranian is a nationality; Persian is considered an ethnicity.

Mao Zedong Essays

Mao Zedong Essays Mao Zedong Essay Mao Zedong Essay Mao Sedona BY Ceaselessly Mao Sedona was the Leader of the Communist Party of China from 1893-1976. He was a key figure in the cold war, which resulted in millions of deaths for the Chinese Republic. This ruthless dictator did whatever he could to keep his power. He did many horrendous things one major problem was his stance on the Cultural Revolution. This power struggle could have gone to ways: no violence or violence. Sedona chose to strongly support the force of violence.. He alone can be to blame for of 70 million deaths which is more that both Hitler and Stalin. Many brutal stories of his actions still haunts people. One such story was that people use to lie about how much food and good they could supply so that they could live in somewhat prosperity. Although the stories get much worse than this, there Is always the debate if he was a good or bad figure in our history. This argument has changed much to do with pubic affairs. As the Republic of Chinas loyalty has shifted and changed from ruler to ruler so to the change in how they feel about the situation. This argument seems very petty considering that he was responsible or the death of so many of his own people but is It possible that these deaths were able to make China as strong as It is today?

Glossary of Cold War Terms

Glossary of Cold War Terms Every war has its own jargon and the Cold War, despite the fact that there was no open fighting, was no exception. The following is a list of terms used during the Cold War. The most worrisome term  is definitely the broken arrow. ABM Anti-ballistic missiles (ABMs) are designed to shoot down ballistic missiles (rockets carrying nuclear weapons) before they reach their targets. Arms race Massive military build-up, especially of nuclear weapons, by both the Soviet Union and the United States in an effort to gain military superiority. Brinkmanship Purposely escalating a dangerous situation to the limit ( brink), while giving the impression that you are willing to go to war, in the hope of pressuring your opponents to back down. Broken arrow A nuclear bomb that is either lost, stolen, or accidentally launched that causes a nuclear accident. Though broken arrows made great movie plots throughout the Cold War, the most serious real-life broken arrow occurred on January 17, 1966, when a U.S. B-52 crashed off the coast of Spain. Though all four of the nuclear bombs aboard the B-52 were eventually recovered, radioactive material contaminated large areas around the crash site. Checkpoint Charlie A crossing point between West Berlin and East Berlin when the Berlin Wall divided the city. Cold War The struggle for power between the Soviet Union and the United States that lasted from the end of World War II until the collapse of the Soviet Union. The war was considered cold because the aggression was ideological, economic, and diplomatic rather than a direct military conflict. Communism An economic theory in which collective ownership of property leads to a classless society. The form of government in the Soviet Union in which the state owned all means of production and was led by a centralized, authoritarian party. This was viewed as the antithesis of democracy in the United States. Containment Fundamental U.S. foreign policy during the Cold War in which the U.S. tried to contain Communism by preventing it from spreading to other countries. DEFCON An acronym for defense readiness condition. The term is followed by a number (one to five) which informs the U.S. military to the severity of the threat, with DEFCON 5 representing normal, peacetime readiness to DEFCON 1 warning the need for maximum force readiness, i.e. war. Detente The relaxing of tension between the superpowers. See details in  Successes and Failures of Dà ©tente in the Cold War. Deterrence theory A theory that proposed a massive build-up of military and weaponry in order to threaten a destructive counter-attack to any potential attack. The threat was intended to prevent, or deter, anyone from attacking. Fallout shelter Underground structures, stocked with food and other supplies, that were intended to keep people safe from radioactive fallout following a nuclear attack. First strike capability The ability of one country to launch a surprise, massive nuclear attack against another country. The goal of a first strike is to wipe out most, if not all, of the opposing countrys weapons and aircraft, leaving them unable to launch a counter-attack. Glasnost ​ A policy promoted during the latter half of the 1980s in the Soviet Union by Mikhail Gorbachev in which government secrecy (which had characterized the past several decades of Soviet policy) was discouraged and open discussion and distribution of information was encouraged. The term translates to openness in Russian. Hotline ​ A direct line of communication between the White House and the Kremlin  established in 1963. Often called the red telephone. ICBM ​ Intercontinental ballistic missiles were missiles that could carry nuclear bombs across thousands of miles. iron curtain ​ A term used by Winston Churchill  in a speech to describe the growing divide between western democracies and Soviet-influenced states. Limited Test Ban Treaty Signed August 5, 1963, this treaty is a worldwide agreement to prohibit nuclear weapons testing in the atmosphere, outer space, or underwater. Missile gap ​ The concern within the U.S. that the Soviet Union had greatly surpassed the U.S. in its stockpile of nuclear missiles. Mutually assured destruction ​ MAD was the guarantee that if one superpower launched a massive nuclear attack, the other would reciprocate by also launching a massive nuclear attack, and both countries would be destroyed. This ultimately became the prime deterrent against a nuclear war between the two superpowers. Perestroika ​ Introduced in June 1987 by Mikhail Gorbachev, an economic policy to decentralize the Soviet economy. The term translates to restructuring in Russian. SALT   Strategic Arms Limitation Talks (SALT) were negotiations between the Soviet Union and the United States to limit the number of newly created nuclear weapons. The first negotiations extended from 1969 to 1972 and resulted in SALT I (the first Strategic Arms Limitation Treaty) in which each side agreed to keep their strategic ballistic missile launchers at their current numbers and provided for the increase in submarine-launched ballistic missiles (SLBM) in proportion to the decrease in number of intercontinental ballistic missiles (ICBM). The second round of negotiations extended from 1972 to 1979 and resulted in SALT II (the second Strategic Arms Limitation Treaty) which provided a broad range of limitations on offensive nuclear weapons. Space race   A competition between the Soviet Union and the United States to prove their superiority in technology through increasingly impressive accomplishments in space. The race to space began in 1957 when the Soviet Union successfully launched the first satellite,  Sputnik. Star Wars   Nickname (based on the  Star Wars  movie trilogy) of U.S. President Ronald Reagans plan to research, develop, and build a space-based system that could destroy incoming nuclear missiles. Introduced March 23, 1983, and officially called the Strategic Defense Initiative (SDI). superpower   A country that dominates in political and military power. During the Cold War, there were two superpowers: the Soviet Union and the United States. U.S.S.R.   The Union of Soviet Socialist Republics (U.S.S.R.), also commonly called the Soviet Union, was a country that consisted of what is now Russia, Armenia, Azerbaijan, Belarus, Estonia, Georgia, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Moldova, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan.

Assessing the Health Status of a Client Assignment

Assessing the Health Status of a Client - Assignment Example The assessment leads to the main problem. I introduced myself to my client and asked how I may help him. The man stated that the main reason for coming to the hospital was because lately, he was experiencing the frequent earache. In health assessment, collecting subjective and objective data is of paramount importance. These two stages form a good basis for diagnosis hence if not accurately done will lead to an improper diagnosis. Weber and Kelley (2009), simply define subjective data as the client’s perception of his health. That is, this kind of data can only be verified by the client, thus, the nurse must be equipped with effective interviewing skills. To get this, the health officer has to inquire about the client’s past health history, family history, and health and lifestyle practices. In addition, get biographical data like name and occupation; physical symptoms related to the ears and cultural practices. This is because some medical conditions like cancer may be passed down the family tree. Past health history helps in knowing how long the client has suffered from the disease or whether the complication is a new development. The client may also be engaging in a lifestyle or occupation that puts his health at risk. For instance, too much exposure to loud noise may be the cause of the hearing problems. My client is called Tom Robinson. He is an Engineer who has worked in a food processing factory for five years. He also loves music and uses earphones quite often. His office is located next to the factory’s main processor but it does not have sound proof walls. So, Tom can still hear the loud noise from his office. Nobody in the family has ever had ear problems. Tom says that he usually experiences this pain when he lies down to sleep, early in the morning and after getting off his earphones. The pain has been consistent for the last three weeks and often leads to a mild headache. Weber and Kelley (2009) say that objective data is veri fied by the examiner. This data is mainly obtained through observation, thus, the examiner must be thoroughly equipped with the four examination techniques. Objective data includes physical characteristics like skin and eye color; body functions like heartbeat and respiratory rate; measurements of blood pressure, temperature, height, and weight; mood; results of laboratory testing and X-ray findings. Objective data aids the doctor in diagnosing the main problem. Through this kind of data, the medic is able to know what is happening even in the internal organs of the client. For instance, an earache can be a pointer to a hidden problem like Tonsillitis but can only be verified after objective data is collected. My client had a temperature of forty degrees Celsius but normal heartbeat and blood pressure.  Ã‚  

Method of chemical strengthening Coursework Example | Topics and Well Written Essays - 1000 words

Method of chemical strengthening - Coursework Example   A glass has low tensile strength compared to other solids. Glass is considered to be a liquid solid, an amorphous solid. It lacks crystalline structure which other solid used to have. Lacking crystalline structure, a glass has a very slow moving set of molecules with no definite arrangement. There are several techniques to strengthen tensile strength of a glass material. One technique is strengthening by means of so much heat and cold. The glass material is first heated at an extremely high temperature and then suddenly cooled. The effect of heating is by loosing more the molecules and the sudden cooling is to compress it thereafter. Another method of strengthening is called chemical strengthening. This is where the glass material is submerged into a potassium nitrate solution. The high-mass potassium molecule, which is bigger, then replaces the sodium molecule in the glass material. It compresses the surface of the glass material and thus, making it more tough. 3. Griffith is co ncerned not for the strength of a material but for more, the defects. His equation is to know the ability of a material to resist a flaw and fractures. He used Young’s modulus or the stress over strain ratio to get how much stress energy is needed for a material to rupture from a certain length of fracture. Needless to say, the less stress over strain ratio a material has the little stress energy it will need to rupture and collapse. Now steel in general has 200 GPa and a glass only has 90 GPa.

Urban Legends Essay Example | Topics and Well Written Essays - 250 words

Urban Legends - Essay Example The lady of the house heartily denied that she had anything to do with the camera being lost, claiming her husband slipped and tossed the camera in to the Loch of his own accord. The issue was still unresolved at press time. The local sheriff’s office along with the fire department has issued an advisory - be extremely careful of what is put down drains and garbage disposals, as increasing reports are coming in of alligators coming out of the sewers. â€Å"I was just walking along Main Street, and there†¦he†¦she†¦it†¦was†, gasped 89 year old lifelong resident Gladys Pichers. Ms. Pichers, a longtime member of the local community, claims that she saw a six-foot alligator crawl out of the sewers. The sheriff’s department, though they were reluctant at first, soon received three more telephone calls about the problem of the reptilian sewer infestation. One woman, who spoke on condition of anonymity, has told the Outcry that she was accosted by an 8-foot alligator across town. Whether both women saw the same alligator or not was unclear as of press time. It is also unclear as to whether or not the alligators were local residents to begin with, or have travelled many miles to join us in our local community. While camping in the forests surrounding Mt. Ranier in Washington State, a local high school student has sworn in a signed affidavit to have seen Bigfoot roaming around in the woods as well. â€Å"He was, um†¦tall,† the student recalled, when pressed for details on the subject. â€Å"And kinda hairy†¦Ã¢â‚¬  Further details will appear tonight on the six o’clock news, when the teen, along with his parents and his lawyer, as well as members of the sheriff’s department, will make a statement and reveal pictures that the teen took while on his expedition. No further searches are expected to take place from law enforcement for the ‘tall, kinda hairy’ Bigfoot. Phone

In the light of reverences Assignment Example | Topics and Well Written Essays - 250 words

In the light of reverences - Assignment Example Different people see this mountain in different ways, so they use it according their own needs and ways of life. America is a country where everyone has a right for his/her own perception of such things like the Shasta mountain, but no one is an absolute owner of the land. 3. If I were a policy maker of the Park Service I would decide in favour of the Wintu tribe people. I consider that if their native land is not a reservation now we should leave them a chance to decide what to do at least with their sacred place. We can organize a ski resort on the hill of some other mountain while the history of this tribe is closely connected with this very place. Judging from what the Wintu people said about this mountain I can conclude that for them this place is much more important, because if the tribe is deprived of this mountain and the sacred spring it means that the people of Wintu are robbed of the opportunity to save their authentic culture, traditions and the core of their legends and history, while the other do not lose something

Business Letter And Literature Summary Essay Example | Topics and Well Written Essays - 3500 words

Business Letter And Literature Summary - Essay Example Finally, on all your future travels with us, kindly expect the best kind of service that only Virgin Atlantic could offer. Once again, we sincerely apologize for the inconveniences that we have caused you on board our flight from Mumbai to Heathrow. Also, we would like to thank you once again for your continued patronage to Virgin Atlantic and for helping us point out the problems with respect to our services so that we can ensure the betterment thereof, to provide only the best service to our loyal customers like you. Thank you very much and Good Day! Sincerely Yours, _________________________ Marketing Manager Virgin Atlantic Introduction Studies conducted with respect to customer retention have focused on the manner by which the customers respond once the issue of service failures has become an important aspect thereof (Zemke 1995). Parenthetically, researches that have been conducted in relation to this topic have highlighted the importance of the so-called â€Å"mutual exchange and fulfillment of promises (Yockel 1997; Zemke 1995).† Evidently, the latter is considered as the primary basis that underscores service relationships. Service recovery is thus deemed necessary most especially when the manner by which a corporation delivers a particular service tends to go wrong (Nguyen 2006). In a nutshell, service recovery has been referred to as that effort of the company aimed towards providing the customers and the clients with the outcome they desire even though the latter has already experienced a failure in the previous delivery (Young and Burgess 2010; Yockel 1997). Service recovery is also concerned with the adoption of pertinent steps and measures to prevent the commission of the same mistake (Nguyen 2006;... Studies conducted with respect to customer retention have focused on the manner by which the customers respond once the issue of service failures has become an important aspect thereof (Zemke 1995). Parenthetically, researches that have been conducted in relation to this topic have highlighted the importance of the so-called â€Å"mutual exchange and fulfillment of promises (Yockel 1997; Zemke 1995).† Evidently, the latter is considered as the primary basis that underscores service relationships. Service recovery is thus deemed necessary most especially when the manner by which a corporation delivers a particular service tends to go wrong (Nguyen 2006). In a nutshell, service recovery has been referred to as that effort of the company aimed towards providing the customers and the clients with the outcome they desire even though the latter has already experienced a failure in the previous delivery (Young and Burgess 2010; Yockel 1997). Service recovery is also concerned with th e adoption of pertinent steps and measures to prevent the commission of the same mistake (Nguyen 2006; Osborne 2004; Tschohl 2005). It is then because of this that the importance of service recovery has been underscored in the field of service management and service marketing. Without a doubt, service recovery strategies are deemed of paramount importance in view of its ability to positively affect customer loyalty as the former somehow prevents the turnover of those who have been previously dissatisfied with the service provided

Organisational Psychology Essay Example | Topics and Well Written Essays - 1750 words

Organisational Psychology - Essay Example Organisation behaviour refers to the study of human behaviour and trying to relate it with the individuals dynamism in a given organisation set up. Organisation behaviour as a subject is broken down into simpler aspects which are applied when trying to understand the individual’s fitting in a given set up (Saul, 2014; Robbins, 2009). The levels of the study of organisational behaviour include micro level which is the study of the individuals in the organisation, meso-level which focuses on the work groups that make an organisation and the macro-level which focuses on the way organizations behave in regard to individual’s personality. Organisations are made up of different individuals who are brought together and their minds synchronized to work and deliver in the overall interest of the whole organisation. This is hard and it is the place where the aspect of organisational behaviour comes in. This work will therefore analyse the theories of personality and then look and how relevant they are in a given organisation. In the second part of the paper we shall identify and evaluate the effect of power relationship and the role they play in motivating the workers. Theories of personality are important in explaining the dynamicity of the individual in relation to the organization he/she is working in. According to Allport, 1961, personality is the dynamic organisation within the individual of those psychophysical systems that that determine his characteristics behaviour and though (p. 28). Weinberg and Gould, 1999, personality is defined as the characteristics or blend of characteristics that make a person unique. Personality of different people is therefore different and though the theories that will be explained in this work will show a correlation between them it is important to understand the different people to place them in the places that they will deliver best. All the definitions that

Business Letter And Literature Summary Essay Example | Topics and Well Written Essays - 3500 words

Business Letter And Literature Summary - Essay Example Finally, on all your future travels with us, kindly expect the best kind of service that only Virgin Atlantic could offer. Once again, we sincerely apologize for the inconveniences that we have caused you on board our flight from Mumbai to Heathrow. Also, we would like to thank you once again for your continued patronage to Virgin Atlantic and for helping us point out the problems with respect to our services so that we can ensure the betterment thereof, to provide only the best service to our loyal customers like you. Thank you very much and Good Day! Sincerely Yours, _________________________ Marketing Manager Virgin Atlantic Introduction Studies conducted with respect to customer retention have focused on the manner by which the customers respond once the issue of service failures has become an important aspect thereof (Zemke 1995). Parenthetically, researches that have been conducted in relation to this topic have highlighted the importance of the so-called â€Å"mutual exchange and fulfillment of promises (Yockel 1997; Zemke 1995).† Evidently, the latter is considered as the primary basis that underscores service relationships. Service recovery is thus deemed necessary most especially when the manner by which a corporation delivers a particular service tends to go wrong (Nguyen 2006). In a nutshell, service recovery has been referred to as that effort of the company aimed towards providing the customers and the clients with the outcome they desire even though the latter has already experienced a failure in the previous delivery (Young and Burgess 2010; Yockel 1997). Service recovery is also concerned with the adoption of pertinent steps and measures to prevent the commission of the same mistake (Nguyen 2006;... Studies conducted with respect to customer retention have focused on the manner by which the customers respond once the issue of service failures has become an important aspect thereof (Zemke 1995). Parenthetically, researches that have been conducted in relation to this topic have highlighted the importance of the so-called â€Å"mutual exchange and fulfillment of promises (Yockel 1997; Zemke 1995).† Evidently, the latter is considered as the primary basis that underscores service relationships. Service recovery is thus deemed necessary most especially when the manner by which a corporation delivers a particular service tends to go wrong (Nguyen 2006). In a nutshell, service recovery has been referred to as that effort of the company aimed towards providing the customers and the clients with the outcome they desire even though the latter has already experienced a failure in the previous delivery (Young and Burgess 2010; Yockel 1997). Service recovery is also concerned with th e adoption of pertinent steps and measures to prevent the commission of the same mistake (Nguyen 2006; Osborne 2004; Tschohl 2005). It is then because of this that the importance of service recovery has been underscored in the field of service management and service marketing. Without a doubt, service recovery strategies are deemed of paramount importance in view of its ability to positively affect customer loyalty as the former somehow prevents the turnover of those who have been previously dissatisfied with the service provided

Terrorism Debate Essay Example | Topics and Well Written Essays - 500 words

Terrorism Debate - Essay Example Terrorism can be sparked by a group of individuals who do not want to agree with the society or how their countries are being governed by their leaders, so they commit such criminal and inhumane acts to make a statement of protest (Shimko 296). It is whether they want communism, socialism or anarchy in their nation or they want to overthrow their leaders and bring in people who have qualities similar to the ones their ideal leaders are supposed to have. They know for a fact that in order to overthrow a government, the best way is to bring down the economy. And one of the post 9/11 aftermaths engendered economic depression not only in the USA but all around the world. Blowing up harbors of business like that results in depleting jobs, deficiency in funding and a huge international debt. We are well aware of the presence of anti-peace groups around the world, and there are many present in different religions of America. Although these attacks do not necessarily have to be due to religious animosity, we need to keep an open mind and understand that there could be thousands of reasons to motivate people for conducting such acts of monstrosity. However, in this case the reasons became clear when the terrorist took upon themselves accountability for their actions and stated the reasons that motivated such acts, which were rooted in religion (Rubin 349). These people intend to destroy whatever stands in their ways; they consider everyone who does not believe in what they do to be ruthlessly killed. These men are not afraid of dying, and so their objective is to inflict pain and fill their victims with fear. These victims were mostly business people, and each and every person that died in those buildings was innocent. Three thousand of those innocent civilians went to work on the 11th of September, and nobody returned home to their families and friends. Hundreds of

Sch21 Communication Essay Example for Free

Sch21 Communication Essay Communication plays a major part in our everyday life, if we did not communicate with each other we could not learn, develop relationships or even progress and it is very important to make sure that the best provision is created for all. Different methods can be used as a way of communicating but the way we express it can have different effects on the children, parents and staff that we work with. When communicating with children it is important to give them your full attention as this encourages them to express how their feeling and to explore by asking questions because if by any chance you become distracted while communicating to a child by turning the other way while their are speakingthey may feel that what they are trying to say or ask you may be unimportant to you and this may cause the child to lack in confidence when speaking to another adult or child and may become reluctant in expressing themselves or asking questions. Adults can also demonstrate a good use of language and encourage children to express themselves and become confident in themselves by showing them that you are actively listening and showing them that they are valued by using your body language and facial expressions this is done by socially interacting with the child by getting down to their level and establishing eye contact, smiling attentivly and nodding encouraginaly to them. It is always important to make sure that good communication is kept with the child because if its not then the child may find it difficult to interact with you and this may affect his or hers learning and development. It is also important that your work is of its highest standard and that the child is benifiting from this. Good communication skills are always essential when working with parents, being positive towards them by showing them good eye contact, smiling and body language. It is also important when communicating with parents that you are giving them time to be heard and are paying full attention to them. When possitive relationships are formed between collegues and parents it is easier to trust, support help and advise. Parents will feel alot more confident about leaving their child in a setting if the staff are friendly and approachable by being this way you can recieve the mutual respect and develop a professional relationship by showing that you have interest and priority in their childs learning and development although it is as equally as important that while you are developing a professional friendly relationship with the parent that it doesnt become personal and develop into a friendship. Good communication is the key to establish a possitive relationship with your colleagues and other professionals in the setting it has a major impact on the daily running of the setting it is important to be polite show respect and be highly professional with anyone that you work along with. It is important to respect other peoples views regardless of your own personal opinion of them. If you choose to be unproffesional and dismiss other peoples views and opinions this may result in result between the adults and this can be easily picked up by the children and if communication is poor between the colleagues this can have a negative effect on the setting , while a good relationship between colleagues will create a comfortable and happy enviroment for allthose involved in the setting and they will feel valued which will create a strong proffessional relationship and will allow the children to learn and develop efficently, good teamwork depends on good communication. . 3 Give an explanation of why it is important to observe an individuals reactions when communicating with them. It is important to observe an individuals reactions when communicating with them because only around 70-80% of communication is verbal and if you are not paying attention to the persons facial expressions and bodily reactions then you will be missing out on a large part of the communication because not all people are able to communicate verbally maybe they dont know the language or just dont have the confidence, perhaps the individual may not have the confidence to confront the person therefore would use other ways of communicating.

US Public Attitudes Towards Welfare State | Research Study

US Public Attitudes Towards Welfare State | Research Study Tim Mulligan Employment and Attitudes toward People on Welfare Welfare is one of the United States most prominent political issues. Since the U.S welfare system was established in 1935, its fiscal structure, the source of its funding and the qualifications of its recipients have been continuous topics of debate. Because of America’s highly diverse population, a plethora of attitudes have developed regarding the way that people view welfare recipients, and this may be attributed to many different factors. I took it upon myself to look more specifically at the relationship between individuals who work (or do not work) and people who are on welfare. The question that I decided to research was, â€Å"does an individual’s employment status influence their attitude towards people who are on welfare?† I believe that this is an important question to address because people tend to generalize that individuals who work have harshly negative attitudes toward people receiving welfare checks because they do not have to work for the money. If this is in fact true, then I believe it would play a huge role in the outcomes of many elections as well as how states organize their welfare systems. My hypothesis is Ha: in a comparison of individuals, those who are currently working will have more negative feelings towards people who are on welfare than individuals who are not working. My null hypothesis would be H0: there is no relationship between an individual’s employment status and their feelings toward people who are on welfare. I believe my hypothesis to be true because I think it would be very hard to find a person who works and exerts themselves to receive an income and is also tolerant of other individuals who are receiving money without having to work. Some people may feel that their work and efforts are belittled because individuals who do not put forth the same effort can still claim an â€Å"income†. There may also be individuals who had experienced financial hardship (like many of the people who utilize welfare) but worked their way back into financial stability without the aid of welfare. These people may have a more negative â€Å"if I could do it , then they should be able to do it† attitude towards people on welfare. I think this hypothesis is applicable to individuals in all types of occupations but even more so to individuals in the manual labor work force. People who work lower paying manual labor jobs could have extremely negative views towards people who are welfare because they are physically exerting themselves while welfare recipients may not have to do so themselves. On the other end of my hypothesis, individuals who are not employed could have more positive feelings toward people on welfare for several reasons. The most notable reason is that there is probably a higher chance that individuals who are not employed may in fact be receiving welfare aid themselves. I do not believe that individuals who are currently on welfare will have negative feelings towards the very program that they are using. Another factor could be individuals who are not necessarily â€Å"out of the job† but are simply not actively looking to work. For example, housewives, non-working students and young adults may not have the same negative feelings as someone who is employed because they do not have a job or income to compare with those of people who are on welfare. These groups of people may not have the same â€Å"belittled† feeling that employed people may have and they may have more neutral or positive feelings towards people who are on welfare. The data set that I used for my analysis is nes2008. This dataset is from an American National Election Time Series Study which took place in 2008. 4,424 total individuals were interviewed on a face-to-face basis, 2,322 individuals before the presidential election and 2,102 individuals after the presidential election. As can be assumed by the face-to-face polling the unit of analysis for this study was individuals. (ANES) The integrity of this data set is strong in the way that the individuals were polled on a wide variety of topics such as their voting participation, values, familiarity with the media and their ideologies. This helps to insure that the individuals do not feel as though they are being interviewed for a specific topic or to answer a specific question which could swayed their answers in a less accurate direction. The large number of people who were sampled is also a positive aspect of the data set. Though four thousand people may not perfectly represent the opinions of the entire population of the U.S, the sample size is large enough to generate at least a sufficient representation. (ANES) On the other hand, the nes2008 data set does have a few negative characteristics. The interviewing of individuals pre-and-post-election may have generated results that inconsistently represent the U.S population because of the effect that the election may have had on some people’s views or answers. Although the two waves of interviewees consisted of different people, the election may have influenced individuals to respond more positively or negatively to certain questions based on the outcome of the election. The population could have been represented far differently before the election than after the election. This may be an effect that the study was trying to induce, but for my research it does not generate the best representation of the population. Another issue with the nes2008 data set is that there was a designed oversampling of African-American and Latino respondents. This oversampling presents another issue in regards to the studies representation of the general popula tion as it may not include as many answers from other races that could affect my testing outcomes. Luckily, the data set included a formula that would help to weigh the data in a way that would better represent the population. (ANES) The dependent variable that I selected was welfare_therm. This is a continuous variable that asks for individuals to rate the warmth of their feelings toward people who are on welfare from 0 º (coldest) to 100 º (warmest). It is implied that warmer feelings are more positive than colder feelings. This was a good variable for me to use because the question that I am trying to answer pertains to individual’s feelings toward people who are on welfare. I believe rating their feelings in degrees rather than categories like â€Å"negative†, â€Å"slightly negative†, â€Å"neutral† and so on allows for individuals to be more specific when describing their feelings towards people on welfare. Although, I do believe that the wide range of the thermometer may bring about a less definitive description of what is considered a mildly positive or mildly negative feeling toward people who are on welfare. A graph depicting welfare_therm can be seen in figure 1. My main independent variable was employ_status, which had individuals identify themselves within employment status categories. These categories were: working now, temporarily laid off, unemployed, retired, permanently disabled, homemaker, and student. At first, this variable did not present the most valid measurement of employment status that I would need for my research. To generate a better representation of the feelings generated by individuals who were working or not working, I had to refine the number of categories in the variable. I recoded the variable so that an individual’s response would either register as A. working or B. not working. This new variable was called working and would serve as a better variable for measuring a relationship with my dependent variable, feelings toward people on welfare. A graph depicting working can be seen in figure 2. The first of my control variables was gender. This variable categorized individual respondents as either male or female. It is important to note that because of the way that this variable was coded in Stata (1=male, 2=female), I needed to recode it so that it would be more easily measured by my tests. I recoded the variable as 0=male and 1=female and I named the new variable female. I included this control variable because I believed that an individual’s gender would have a large impact on the feelings that they had towards people who are on welfare. Stereotypically women are assumed to be more emotional and sympathetic towards individuals who may be in need and I thought that this might have an effect on their attitude towards a person who is on welfare. The second control variable that I included in my test was hh_kids, which is a categorical measure of the number of kids in the respondent’s household. 0=no kids 1=one kid and 2=two or more kids in the household. I believe that this variable would have served my research better if the categories represented the dynamic of households with few kids and households with many kids better. Perhaps categories such as 0 kids, 1-3 kids and 3 or more kids would have been better because I do not think that 2 kids represents a household with â€Å"many† kids, which was the dynamic I was aiming to measure. I do believe that this variable is sufficient, though. I believe that the number of kids that an individual has in their household effects their feelings toward people on welfare because individuals with many children may know what it’s like to be on a tight budget or to have to provide for children. People with many kids in their home could be sympathetic towards people on welfare because they might be under the impression that the people who are on welfare need it to support their children. Income_r was my third control variable. This variable reports the income of the respondent within twenty five categories that range from â€Å"none or less than $2,999† to â€Å"$150,000 and over†. Unfortunately, the categories are not equally sized. For example, there is a category labeled â€Å"$15,000-16,999† and its subsequent category is labeled â€Å"$17,000-$19,999†. The former category has a range of $1,999 dollars and the latter a range of $2,999 and this difference in category size occurs throughout the variable. This may be a weak point of this control variable. None the less, I included this control variable because I believe that the lower an individual’s income, the more understanding or warm their feelings may be for people who are on welfare. In opposition people with high incomes who may work very hard for their money may have colder feelings for people on welfare and who may be out of work. The final control variable that I included in my tests was relig_attendHi. This variable categorizes an individual’s level of religious attendance as either low or high. This variable may be weak because of the fact that there is no knowing exactly what amount of attendance fits the description of â€Å"high† or â€Å"low’ attendance. One respondents idea of high attendance could be once a week, where as another respondent could consider once every few months to be high attendance. There is also no telling where the dividing line between high and low may be. That being said, I believe that religious attendance has a significant impact on an individual’s feelings towards people on welfare because many religions are proponents of acts of charity or helping those who are in need. Individuals who are religious may be more inclined to see welfare as a means of helping those who need financial help rather than an unfair handout. I used a multiple regression test to interpret the relationship between an individual’s employment status and their feelings toward people who are on welfare. I used this test because a multiple regression test is appropriate for my dependent variable which is continuous. It was also essential that I used a multiple regression test so that I would be able to control for my Z (control) variables when determining the relationship between employment status and feelings toward people who are on welfare. After running my multiple-regression test on the responses of 1,922 individuals, I found that an individual’s employment status does matter when it comes to their feelings toward people who are on welfare. The employment status of an individual is statistically significant at the 95% confidence interval and my test showed that an individual that is working is likely to have feelings that are 2.49 degrees colder than an individual that is not working regarding people who are on welfare. (coefficient estimate) This provides me with enough evidence to state that there is support for my hypothesis that working individuals have more negative feelings toward individuals on welfare than people who are not working. These results can be seen in figure 3. Gender, income, and religious attendance also tested to be statistically significant at the 95% confidence interval. These outcomes confirm my original predictions for these variables. Women are likely to have feelings that are 2.46 degrees warmer than males. This could in fact indicate that women are more sensitive and tolerant of people who are in need and may be using welfare for survival. Also, the higher category of income that an individual is in the colder their feelings get towards individuals who are on welfare. This is in line with my prediction that richer people may not be fond of people getting money from the government for no work, and poorer people being more understanding of people on welfare’s need for an income. People with higher religious attendance also show to have 3.56 degrees warmer feelings toward people who are on welfare than people with low religious attendance. Religious attendance appeared to be the control variable that was the most indicative of an individual’s feelings toward people who are on welfare. This also gave validity to my prior thought that people with higher religious attendance may be more open minded to acts of charity and aiding those in need. The number of kids in an individual’s household did not turn out to be statistically significant. This disappointed me because I thought that people with more kids would have significantly different feelings toward people who are on welfare than people with few or no kids in their household. I believe that this may be because most people who have children have planned for their kids financially and may not have as high of a tolerance for people on welfare that may not have planned for the children they are supporting. The R-squared value for my multiple regression test was only 0.0602. This means that the independent and control variables that I included in my test only accounted for six percent of the total variance in my dependent variable, feelings toward individuals on welfare. I thought that the control variables that I selected would have yielded higher variance accountability. It turns out that employment status, gender, income, number of kids in a household and religious attendance are only a few of the many factors that can influence an individual’s feelings toward welfare recipients. In conclusion, I discovered that employment status is statistically significant when determining a person’s feelings towards people who are on welfare. I can reject my null hypothesis which is that there is not relationship between an individual’s employment status and their feelings toward people on welfare. In relation to the real world, one could say that people who work are more likely to view people who are on welfare more negatively. This could be a product of many things including an individual’s views on work ethic, morals, fairness, equality and much more. It would be interesting to research what exactly causes a working person to view welfare recipients more negatively. Although I have found support for my hypothesis, there are many more control variables that I could include in future research of this question. I believe that political ideology would influence the way a person feels about people on welfare because liberals and conservatives have specif ic views and welfare policies and who should be recipients. The state in which an individual lives in could also be a good control variable to include because although all states are a part of the federal welfare system, different states have different internal welfare systems that could spark different opinions. I also think it would be important to divide the term â€Å"welfare† into its different categories such as unemployment, healthcare, childcare etc. because I think that people tend to make the generalization that welfare means â€Å"unemployment checks†. Tables/Figures Figure 1 Figure 2 Figure 3 Works Cited ANES Data Center Study Pages ANES 2008 Time Series Study. ANES Data Center Study Pages ANES 2008 Time Series Study. Accessed May 6, 2015.

Eliot Ness Essay -- essays research papers

Who was Eliot Ness? Nearly anyone knows Ness’ accomplishments in Cleveland when he went up against Al Capone. Most also know Capone eventually went to jail for tax evasion, but what happened to Ness and his Untouchables? Did they merely fade away into quiet life? The fate of Ness was quite the opposite, he continued doing what he fell in love with. Taking down corruption on any level. He carried on his war on the mob for an entire decade after Capone, staging daring raids on bootleggers, illegal gambling clubs and generally putting organized crime on the run. Ness’ exploits in Chicago were chronicled in his book The Untouchables, but if he had carried on against the mob, why wouldn’t he publicize such exploits? He actually intended to do so but his life was cut short by a heart attack before he was able.   Ã‚  Ã‚  Ã‚  Ã‚  Eliot Ness was born on April 19, 1903 in Chicago. He was a lucky boy born into an almost storybook type of American family. His parents, Peter and Emma Ness, were Norwegian immigrants who had earned a comfortable middle class life for their family by very hard work and practical living. Over the years, Peter had made his wholesale bakery into a thriving business. It is supposed that Ness gained his father’s work-aholic traits that drove him so hard later in life. Eliot was the youngest of the five Ness children. There was a huge age difference between Eliot and his siblings. His brother whom was closest to Eliot in age was none the less thirteen years older. Hence Eliot received a great deal of individual attention from his parents who were well into middle age when he was born. Due to this Eliot was a remarkable well-behaved boy, full of integrity and enthusiasm. Eliot was an excellent student who preferred his studies to rowdier activities. It is supposed that Eliot’s older brother in law fueled his need for adventure, which eventually drove him to civic duty.   Ã‚  Ã‚  Ã‚  Ã‚  Young Eliot Ness attended the University of Chicago and earned a degree in business and law. When he graduated in 1925 he greatly upset those he loved by choosing a career in credit investigation rather that his planned path of business. During his short lived credit investigator career he studied criminology at night. Two years later Ness managed to be transferred to the Prohibition Bur... ...ng them, the use of the polygraph in police work, and the first successful two way radio networking of police in a city. He also left an undeniable mark upon the city of Cleveland, virtually ridding it of corruption on all levels. The downfall of Capone was the most obvious of his great achievements. Yet Ness left behind one contribution which few men have managed to leave. A legend.   Ã‚  Ã‚  Ã‚  Ã‚  Ness aspired to become a hero in the true sense of the word. Throughout history true tales of heroes are few and far between. He became an idol not only for the people of Chicago, Cleveland and Ohio but for the entire nation. His name to this day stimulates a fascination with the mob, corruption and the men who stood against it. He was also the man who hunted down one of the first documented serial killers in history. Ness left behind a living legend of integrity, honesty, and indomitable spirit. Even though he no longer lives his legacy will carry his memory on in the form of stories, movies, novels and the like. Perhaps Ness is the exemption to the phrase, “Heroes don’t die, they merely fade away.'; For Eliot Ness is one hero, who never faded away.

Researching And Managing A Variety Of Resources Essay

Introduction Throughout this task I will be researching and managing a variety of resources. The three main types are human, physical and financial resources. In this section of my coursework I will explain where I will find these resources and how they will be managed to create a profitable and successful business. Human resources include my staff and their needs. Physical resources include location, fixtures and fittings, raw materials and equipment. Financial resources include profit, sources of money and liquidity. Human Resources Businesses employ people, these are known as human resources. In a small business, the owner may be the only human resource. In larger businesses where many people work, everyone has a specific job relating to their qualifications such as manual workers or administration staff. If a business wants to succeed it is vital for them to have an organised human resource manager. Human resource is vital in forecasting how many employees they need and what qualifications they should have. A big business which is growing will need to find out how many new employees they need and how they will recruit them over the following year. The human resources are a part of the human resources management and is mostly the responsibility for the personnel or human resources department. Legislation has laid down laws to protect people in the workplace. These include: * Health and safety * Employment protection for example, dismissal, leave of absence and redundancy. * Training * Wage Protection * Recruitment These laws that have been put in place are to ensure that a business makes the right decisions and protects its employees correctly. If employees are happy within the workplace they are more likely to achieve goals. Health and Safety For 100 years now health and safety laws have been around which are updated every now and then as work conditions change. The Health and Safety Act 1974 is aimed to raise the standard for all the employees and to protect those whose safety could be at risk outside the business. Businesses need to make sure they have a safe and healthy environment. This can include: à ¯Ã‚ ¿Ã‚ ½ Providing and maintain safety equipment and clothing. à ¯Ã‚ ¿Ã‚ ½ Maintaining workplace temperatures. à ¯Ã‚ ¿Ã‚ ½ Ensuring adequate work space. à ¯Ã‚ ¿Ã‚ ½ Ensuring adequate washing and toilet facilities. à ¯Ã‚ ¿Ã‚ ½ Guaranteeing hygienic and safe conditions à ¯Ã‚ ¿Ã‚ ½ Providing breaks in the work time table. à ¯Ã‚ ¿Ã‚ ½ Providing protection for the use of hazardous substances. à ¯Ã‚ ¿Ã‚ ½ Providing protection from violence, threats or bullying. à ¯Ã‚ ¿Ã‚ ½ Providing a relatively stress free environment. Employers of a business are required to write a written statement of the policy on health and safety in the workplace. Management is responsible for carrying out the policy. This policy puts a duty on the employees so they take care of their safety and others whilst at work as they are legally obliged to comply with the rules drawn. If the employees of the business do not follow these rules they can be fined or even worst, taken to court. Not only do employees have to follow these rules but they are required to have training to ensure the health and safety of employees at work. At any time The Health and Safety Inspectors (HSE) have the right to carry out investigations in the workplace to make sure the health and safety is correct and up to their standard. The HSE have power to issue codes and protect people in various situations. For example: à ¯Ã‚ ¿Ã‚ ½ The control of pollution at the workplace. à ¯Ã‚ ¿Ã‚ ½ Control of substances that are hazardous to health à ¯Ã‚ ¿Ã‚ ½ The protection of individuals against radiation. à ¯Ã‚ ¿Ã‚ ½ Time off for safety representations and training. For my business I will have to make sure I follow the Health and Safety Act 1974. I will not be employing anyone so I will not have to worry about training them but I will have to make sure that my partner and I have the training required. The premises will have to be kept clean to make sure it meets the requirements also to make sure it is kept at the right temperature. UK Regulation When new work situations arose, regulations were introduced to deal with them. The most important regulation is the Working Time Directive 1998. It was introduced as there was concern with long working hours and employee rights. Such as: à ¯Ã‚ ¿Ã‚ ½ 20 minutes break after 6 hours work. à ¯Ã‚ ¿Ã‚ ½ 4 weeks annual paid leave a year. à ¯Ã‚ ¿Ã‚ ½ 11 consecutive hours rest in any 14 hour working period. à ¯Ã‚ ¿Ã‚ ½ A maximum working week 48 hours a week. à ¯Ã‚ ¿Ã‚ ½ An average 6 hours work in any 24 hours for nightshift workers. These regulations were amended in 2003 so that it could exclude people that worked in road, sea or rail transport. Also an employee is allowed to work longer than 48 hours a week if they agree with their employer. Because I will own the business with my partner I will not need to abide by these regulations as I am not employing anyone else. But in case my business expanded and I did need to recruit I would have to take these regulations into perspective to make sure I do not break the law. Training A new way to settle employees into their new job is to use induction training. They will not only be learning how to do their job but they will learn how the business works. For example: à ¯Ã‚ ¿Ã‚ ½ Personnel policies. à ¯Ã‚ ¿Ã‚ ½ Employee benefits and services. à ¯Ã‚ ¿Ã‚ ½ The organisation and management activity. à ¯Ã‚ ¿Ã‚ ½ History development. à ¯Ã‚ ¿Ã‚ ½ Terms of employment. à ¯Ã‚ ¿Ã‚ ½ General information that has to be done. à ¯Ã‚ ¿Ã‚ ½ Physical facilities. à ¯Ã‚ ¿Ã‚ ½ The role of a supervisor. à ¯Ã‚ ¿Ã‚ ½ Safety measures and department rules. à ¯Ã‚ ¿Ã‚ ½ Detailed description of the employee’s job. à ¯Ã‚ ¿Ã‚ ½ The values that a business feels are important such as good attendance. à ¯Ã‚ ¿Ã‚ ½ Follow up after several weeks. The aims of training What training tries to achieve is training employees to learn new skills or improve old ones. It has been proven that a well trained workforce has benefits for a business: à ¯Ã‚ ¿Ã‚ ½ Well trained workers are more than likely to be more protective. This helps a business fulfil its overall objectives like increasing profits. à ¯Ã‚ ¿Ã‚ ½ It will help create a more flexible workforce. à ¯Ã‚ ¿Ã‚ ½ It helps the introduction of new technology. This means that new machinery or productions processes could be introduced. à ¯Ã‚ ¿Ã‚ ½ It could lead to increased job satisfaction. If the workers are well motivated employees will be more productive. à ¯Ã‚ ¿Ã‚ ½ Accidents should be reduced if employees are trained in health and safety. à ¯Ã‚ ¿Ã‚ ½ The image of the business may be improved. Customers will trust the employees more if they are confident and have knowledge on products or processes. Good applicants will be attracted to the job if there is a training programme. à ¯Ã‚ ¿Ã‚ ½ There could be more of a chance of employees being promoted. The business should qualify people in important posts. à ¯Ã‚ ¿Ã‚ ½ Training may give the business an advantage over rivals as it is important in competitive markets. à ¯Ã‚ ¿Ã‚ ½ Training is important if a business wants to be able to operate in international markets. The need for training Many businesses say that if it was up to them then they wouldn’t pay for training as it is too expensive and it won’t give them many benefits. If this was the case then there would be a market failure. When this happens the government tries to fix the problem either by: If this is the case there is a labour market failure. When market failure happens the government usually attempts to solve the problem by either: à ¯Ã‚ ¿Ã‚ ½ Providing incentives for individuals or to encourage businesses to encourage employees to train. Or à ¯Ã‚ ¿Ã‚ ½ Providing government training courses. The government sets training, education or learning targets in the UK. There is a major problem in the UK with supply of labour skills shortages among workers. This is when there are a great number of vacancies because people do not have the skills, abilities, qualifications or experience needed to do the jobs which the employers are requiring. Methods of training There is a variety of different methods used when it comes to training an employee. Some types are on the job, others are away from the workplace. Sometimes it is a combination of both. On-the-job training is the traditional way of doing it as an experienced worker can show the new employee what to do so they do it the right way and also this way they will not need to hire a specialist from outside the business to train the new employee, this will save the business money. -Coaching: A coach will guide the trainee through a process or use of equipment in the same way a footballer is trained. -Mentoring: In this case the trainee is paired with the most experienced worker. The trainee will carry out the job but will discuss problems with tutor to help solve them. -Job rotation: This is when an employee works in different departments for short periods in order to pick up skills from each. This is so whenever the employee is promoted and reaches the top of the business they have a range of experiences. -In-house courses: A business may put on courses for their employees. Personnel departments may run courses for marketing and finance managers within the business. This could be to help them improve staff motivation. Some businesses even have their own training facility. -Self-awareness training: This is when the trainee completes self-assessment questionnaires, the questions may be about personal values and individual styles of learning, personality and how the individual interacts with others. The trainee will then receive feedback from the person who is carrying out the questionnaire. -Traditional and modern apprenticeships: Businesses in the past have took on trainee workers. They would have done an apprenticeship over a period of time. When they qualified they would have become employees of the business. Some of these schemes do not operate today. -Graduate Training: Business may run graduate training. These are for graduates with a degree and qualifications and are mostly used to train employees to become senior or management positions. -Vocational courses: There are a number of organizations that provide vocational training. This is when trainees work towards a vocational qualification. This is also known as hands on job. -E-learning: This is when trainees make use of multimedia to learn. It takes a number of forms. A business may use software to teach all its employees how to use Microsoft word for an example. Trainees can also learn by using materials. If ever my partner and I have to recruit we will use on-the-job training as it is cheap and easy. They will be provided with the knowledge to operate all the machines efficiently. I will ensure that all my employees know how to: * Operate all machines. * Take temperature readings and record on a time sheet. * Clear simple faults. * Ensure that all machines are configured appropriately. * Cash up correctly * Ensure the machine are clean and hygienic * Make the milkshakes efficiently * Monitor waste, litter and use by dates. Payment Methods All employees must be rewarded for what they do as no employee is going to work for free. There is many ways in which this can be done. -Time rates: These are used when workers are rewarded because of the amount of time they spend at work. Employees can be paid wages weekly or monthly. Employees who work longer than normal should be paid overtime or even a higher pay rate. In the UK, holidays with pay are included for most British industries. -Piece rate: This is the easiest method to use. This is when employees are paid an agreed rate for every product that they produce. This is why it is also known as Payment by Result system. This is mostly used in the textile industry. The more the workers produce the more they earn. But this system can cause problems. If machinery fails or if the quality is poor employees have no basic pay to fall back on. Because of this most organizations are made up of two elements. They have a basic pay on the amount of time worked and when a target has been reached. -Commission: This makes up the total earnings of the employees. Commission is like piece rate, it is a reward for the value of work. Employees are paid a percentage of the value of each service or good that is sold. It indicates the level of business that is won rather than just the output achieved. -Fees: These are the payments for people one-off tasks. Tasks tend to be geared towards the needs of the customer instead of the standard of service or product. The amount paid will depend on the time taken to finish the task. -Fringe benefits: These are payments instead of wages or salaries. They include things like profit related bonus schemes. Fringe benefits have become more important. Some employers think providing benefits is cheaper than pay as they do not have to pay National Insurance contributions. Ongoing Management I will undertake ongoing management so that I am sure every task is undertaken efficiently. My partner and I consist of all marketing and financial skills. These skills are vital for increasing the knowledge and are the key to opening new doors to the future of my business. I also need these skills so that I can get a good understanding of the running and expanding of our business, my skills will also help me to make better decisions for my business for instance, making better use of financing and reinvesting in my business. Although once the business has expanded the business will need a book keeper as they provide financial support to small to medium sized businesses. The book keeper will keep track of all the revenue and all the costs of the business, the book keeper will also have to keep records of the entire payroll and do the accounting for all stock. The book keeper will at least have to attain NVQ Levels 2, 3 and 4 and produce performance criteria to show previous experience as a high quality book keeper will only be employed as we do not want an inexperienced book keeper as they may not keep track efficiently of all the costs. Recruitment of Employees The four most popular ways of recruiting externally are: Job centres – These are paid for by the government and are responsible for helping the unemployed find jobs or get training. They also provide a service for businesses needing to advertise a vacancy and are generally free to use. Job advertisements – Advertisements are the most common form of external recruitment. They can be found in many places (local and national newspapers, notice boards, recruitment fairs) and should include some important information relating to the job (job title, pay package, location, job description, how to apply-either by CV or application form). Where a business chooses to advertise will depend on the cost of advertising and the coverage needed (i.e. how far away people will consider applying for the job Recruitment agency – Provides employers with details of suitable candidates for a vacancy and can sometimes be referred to as ‘head-hunters’. They work for a fee and often specialize in particular employment areas e.g. nursing, financial services, teacher recruitment Personal recommendation – Often referred to as ‘word of mouth’ and can be a recommendation from a colleague at work. A full assessment of the candidate is still needed however but potentially it saves on advertising cost. Any recruitment will be undertaken by the business owners as they will be responsible for any employees within the business. As both the owners have a professional manner and excellent communication skills with the ability to spot appropriate employees that are confident with a positive attitude. Business owners will also be responsible of all the legal aspects and will have to know all the age categories for employment and pay at least the minimum wage to any employees. Every employee will have to be issued with the terms and conditions of the business that will have to be signed and returned to the business owners, which will then confirm the employee agrees with the conditions of employment. In order for quality control and quality assurance to be maintained I will ensure to provide a good standard of equipment such as blending machines, and employees are of a high standard. If we did ever need to recruit we would use job advertisements as it is cheap and effective as many people look in the newspaper and in shop windows for jobs. Minimum wage The National Minimum Wage (NMW) is a minimum amount per hour that most workers in the UK are entitled to be paid. The national minimum wage has risen around two percent in each age category. The government has extended the adult minimum wage rate to 21 year olds from October 2010. Previously the qualifying age for the National minimum wage was 22. The National Minimum Wage threshold applies to the following: * à ¯Ã‚ ¿Ã‚ ½5.93 an hour for workers aged 21 and over * à ¯Ã‚ ¿Ã‚ ½4.92 an hour for workers aged 18 to 20 * à ¯Ã‚ ¿Ã‚ ½3.64 an hour for workers aged 16 to 17 Once my business has expanded and I feel that I can start employing new staff, it is vitally important that I acknowledge and apply the national minimum wage rates to all my employees so that I am not breaking the law. To ensure staff are kept happy we will always pay them an amount over the national minimum wage to each age category, this is because I want to gain respect and trust from my staff. I will make sure my staff receive a Christmas bonus and in times where my business is making a lot of profit I may offer them bonuses. National Insurance Business owners will also be responsible for ensuring that all of the employees hold a national insurance number otherwise we could be breaking the law. If I did end up employing staff they would have to pay into the National Insurance contribution to HMRC. NICs are calculated and deducted within an employer’s payroll system. Due to my business being small this would have to be paid on a regular basis. Physical Resources Physical resources are the resources that are available to a business. This could be the things that are needed to run the business each day for example machinery. Physical resources include machinery, equipment, premises and materials. If a business does not have premises they may not be able to establish and customers will not know about them, this is why it is important for a business to have premises. Premises are important as businesses need to sell products or run a service. If this isn’t the case then people may decide to run their business from home as it is cheaper and you don’t need to buy or rent new premises. There are drawbacks to this though as the customer may find it hard to find the house as it may be in an area that is not so familiar to them or it may cause problems within the family. I chose to locate my premises in Almancil. The rent per month is à ¯Ã‚ ¿Ã‚ ½600 and the premises are in good condition. There is a customer car park, a kitchen, a bar area and toilets for both customers and staff. The reason for choosing these premises was because it is relatively cheap and in the middle of the town which is very busy. Customers will not have to park their cars on the road as there is a car park and also I could advertise my business in the town. I live close to the premises so I will have easy access to it and it is nearby the motorway. I will have to abide by some rules to keep the business safe and secure: à ¯Ã‚ ¿Ã‚ ½ To be on the safe side I am going to have CCTV to do this I need to tell the information commissioner. à ¯Ã‚ ¿Ã‚ ½ As my business grows I may need to hire more people. I will have cleaning materials that are highly flammable so because of these I will need a fire certificate. à ¯Ã‚ ¿Ã‚ ½ Because my business is a milkshake bar and I am putting food into the milkshakes I will need a food premises registration. à ¯Ã‚ ¿Ã‚ ½ I will also need a performing right society. This is a license that allows me to play music in the background I can’t play music in the background because it is copy right I can’t play someone else’s music without a license. If I don’t get a license I can always just play the radio. I also have to abide by the rules of the food industry this is also required by law: à ¯Ã‚ ¿Ã‚ ½ The General Food Regulation. This is the legalisation in the UK in line of requirements of the EC regulation and to keep human health. It also helps attract customers. à ¯Ã‚ ¿Ã‚ ½ Food safety. I am required to keep certain foods at a certain temperature. à ¯Ã‚ ¿Ã‚ ½ Food colouring regulation. It helps control and limits the/use of colouring in the food I sell. à ¯Ã‚ ¿Ã‚ ½ Genetically modified novel foods. A novel food is defined as a food or food ingredient that does not have a significant history of consumption within the EU before 15 May 1997. Machinery With my loan I will purchase three blending machines at the start up of my business. The machines are a vital necessity to my business and it is my job to make sure that they are of a high quality and in full working order. My blending machines will need to be eye catching and appealing to the customers as they will be surrounded by chocolate bars, otherwise I may not make as many sales as expected and this could lead to debt because if I am not making enough money I will not be able to pay back the bank loan which will then lead to a bad credit history. I will have a fridge and freezer to keep the milk and ice cream cold. Stock It is not good to have too much stock as it can go off but in my case the chocolate bars normally last for a while so that shouldn’t be a problem but milk and ice cream can go off easily so I need to make sure it is kept in the fridge or freezer and does not go out of date. On the other hand I don’t want to have too little stock as a customer might ask for something and we may not have it and this can mean a loss in profit as the customer may go somewhere else. Throughout my research into stock I found it extremely hard to find a supplier that provides milkshake ingredients. When I found a suitable supplier I found that it was a little high in price. So I decided that I would continually research the milkshake market place to source new stock to find the most extensive range of high quality products and provide a comprehensive choice of chocolate. I am aware that a healthy balanced diet is important to help maintain a healthy body weight and reduce the risk of diseases such as heart disease, cancer and diabetes. A healthy diet should include bread, potatoes, cereals, fruits and vegetables, together with moderate amounts of milk, dairy products, meat, fish and small amounts of foods containing fat and sugar. Food from the largest groups should be eaten most often and foods from the smallest group should be eaten least often. My milkshakes will mostly contain milk which is a vital ingredient that the body needs; Vitamin A. I will visit lots of different wholesalers such as Costco, Makro, Break brothers etc., to find the highest quality ingredients and also to get the best value for money. However quality is the key. Finding the best products is as important to me as it is to the customers, which is why I will always look for food whose origin is recognized worldwide for its excellence. Financial resources A business requires finance to survive. All new businesses start up differently, some find that they need help from outside such as bank loans, others start up without borrowing a penny. If a business does decide they want to borrow money they should know how much they need, what it will be used for and how they will repay it. Cash flow forecast is what the business predicts to spend and it’s not likely that it will be an exact reflection of the way the businesses financial year works out to be. It will however serve as a plan to work for the future. Breaking down the first year into a monthly financial period will help the business work out their income and outgoings will compare in each period. This lets the business know when their borrowing requirement will be at its best. The business needs to be confident that it will generate enough money to repay the lender. The forecast will also help with this. It is a tough economic climate at the minute with the credit crunch. So lenders are more reluctant to lend new businesses money. In order to get them to give businesses money they need to be sure that they will get their money back. So if a business is not clear about how much they want to borrow, how you it’s going to be paid back and if there is no security on the offer they will not hand out any money. This is why it is vital that the business has an idea of they need. A good way to do this is to have a business plan. When we first start up our business we need to know how much start up capital is needed. Start up capital is the money that my partner and I invest into the business to start it off. A loan can be taken up to pay off the start off capital or me and my partner can pay, or if the owner can only afford a certain amount then the bank will contribute and pay the rest of the money needed. The legal form of the business will determine how much capital can be invested. A public limited company can raise capital from a stock market issue of share, when it ‘floats’ as a new company, the public can buy shares. A limited company can also raise capital through a specialist ‘Venture Company’ which can purchase shares, but conditions are attached. /limited companies can also raise capital from Business Angels. This is a picturesque term used for wealthy individual who invest in the start-up and growth of businesses in return for a share and sometimes an active part in the company. Business Angels will often have already made a fortune through other business ventures and will possible run a business of their own. A loan may also be taken out for the start up costs of the business and the bank will match whatever the sole trader has put into the business. When decided which source of finance I am going to use for my business I will need to take into consideration that there are many different things I can choose from. So to choose the right Loan for my business I need to do a lot of research into what each source does. Term loans are the most common general purpose loan. They are used for working capital, expansion, refinancing, and acquisitions. You can repay them monthly over a term based on the expected lifespan of the assets you’re purchasing. This straightforward loan is most common for larger amounts. Short term loans are almost always set up for terms of one year or less, and are repaid in a lump sum at the end of the term, instead of monthly. They’re usually for smaller amounts – less than à ¯Ã‚ ¿Ã‚ ½100,000 – and are best for seasonal inventory build up or small investments with quick returns. Equipment financing is generally easier to obtain than general lines of credit, simply because the equipment you buy serves as direct collateral for the loan. It is also less risky, in that if you are unable to make your payments, you don’t have a lien against your entire business or your personal real estate: all you lose is the equipment you bought. Depending on the size of your business, equipment financing can cover huge expenses into the millions of dollars. Bank Business Loan A Business loan is a fixed medium-term loan, typically for between 3 & 10 years, it only covers the purchase of the capital items such as machinery and initial start up stock, as well as any vehicles needed to run and provide the business. Interest is charged on any bank loan and the rate depends on UK base rate. Private Loans A member of family may provide a loan towards the capital, however this only normally occurs when a small business is owned by a sole trader, except if a sole trader has an extremely wealthy member of their family. I may need some assistance when investing my half of the capital and may borrow from a relative; this then means I will not be paying any interest and I will be able to pay back any money I can afford to when I like. Long terms of finance Share capital: This is the most important source of finance. Share sales can raise large amounts of money known as issue shared capital. The maximum amount of money stakeholders want to raise is known as authorized share capital. This is because it is not repaid by the business. When the share has been sold the buyer is entitled to dividend. Sometimes a business may need to retain profit to help with future activities. Share holders can make a capital gain by selling their share for a higher price. Shares are usually sold back to the business. Public limited shares are sold in a market called the stock exchange. Loan capital: This can come from a number of resources: à ¯Ã‚ ¿Ã‚ ½ Debentures- This is a creditor of the company meaning that holders are entitled to an agreed rate but have no rights to vote. The amount that was borrowed must be repaid on a certain date. à ¯Ã‚ ¿Ã‚ ½ Mortgage- Limited companies can raise money from share and debentures. Small enterprises need long term funding, in order to buy premises. à ¯Ã‚ ¿Ã‚ ½ Industrial loan specialist- Many organizations provide funds for business and commercial purposes. These specialists cater for businesses with difficulties in raising funds from conventional sources. Over the years there has been a growth on venture capitalists. The give funds to small and medium sized businesses that have potential but are too risky for investors. Government assistance Another form of financing for business start-ups is promoted by the UK Government, through the DTI (Department of Trade and Industry) which provides assistance to new and expanding businesses in the form of grants and loans. This assistance is known as SFI (Selective Finance for Investments in England) it is designed for business operating or planning to operate in the designated assisted areas. However there is another newer scheme called the Enterprise Capital Funds which provides share capital finance for small growth orientated businesses. Short terms of finance Bank Loan Loans require an agreement between the borrower and the bank. The borrowed amount must be repaid over a certain period of time. Usually bank loans are short or medium term. Banks aren’t keen on long term lending because of their need for security. Banks will sometimes change overdrafts into loans so that businesses are forced to repay at regular intervals. Hire Purchase This is mostly used by small businesses to purchase machinery and plants. A higher purchase agreement needs a down payment by the borrower. They agree to repay the remainder in instalment over a certain payment. If the buyer falls behind on payments the finance house can repossess the item. Finance houses are less selective than banks. Trade Credit Businesses often buy raw materials and pay for them later. They usually pay within in 30-90 days. Paying using trade credit appears to be an interest free way of raising finance. It is profitable during periods of inflation. Many companies encourage early payment by offering discounts. Leasing- This is a contract for a business that requires the use of resources such as property machinery or equipment but in return they must get regular payments. The ownership never passes to the business in this type of finance. With a finance lease the agreement is usually for three years or more and at the end the business is given the choice of buying the resource. An operating lease is a short agreement and the payments are treated as revenue expenditure. Capital is the money invested in a business made by the owners. The legal form of my business will determine how much capital can be invested. Since my business is a partnership we will have to make up our capital with a personal contribution as well as a loan from the bank. It is vital for me to show the bank that I am also making a contribution to the start up of my business otherwise the bank will not provide me with the loan that I need. I will be taking out a bank loan of à ¯Ã‚ ¿Ã‚ ½12,000 to cover some the start up costs of my business. This is due to the fact that I need machines: to make my product, initial stock: to start up with, EPOS and money to advertise. What is a Bank Business Loan? A Business loan is a fixed medium-term loan, typically for between 3 & 10 years, it only covers the purchase of the capital items such as machinery and initial start-up stock, as well as any vehicles needed to run and provide the business. Interest is charged on any bank loan and the rate depends on UK base rate. For my business I will be taking out a Bank Business Loan of à ¯Ã‚ ¿Ã‚ ½12,000. The loan has 4 year term paying à ¯Ã‚ ¿Ã‚ ½250 a month. I decided on a four year loan as I did not want my business to go into a negative cash flow. As I would then not have enough money to restock and could lead to my business failing also making a less amount of repayments each month allows me to keep on track of my finances. I believe that taking out a business bank loan is the best option for me because I can pay the money back monthly instalments and to keep track of my financial resources I have created a cash flow forecast along with a table to show the money coming in and going out each month. To ensure that I am managing my resources properly at the end of each month I would analysis the table and make a summary of the situation I am in at that time (whether or not I am ‘financially healthy’). I will also be able to determine what I can do with the business in order to improve and progress it. I can do this using my cash flow forecast which has an estimated recording of my income and expenditure and can be changed at any time for instance if I realised my stock was costing me less than I thought I am able to justify it with the correct amount. It is vital for me to monitor my finance due it enabling me to make more sensible choices when investing my money back into the business.